Home and Small to Medium Business (SMB) internet services are subject to our Fair Use Policy.

We will let your connection run up to its maximum speed, however, sometimes very high usage can start to impact other customers and/or result in the cost for us exceeding the revenue received from you.

We make assessments monthly to ensure you are not exceeding what we would consider normal usage based on the patterns of 99% of our users.

If you exceed this usage we will be in touch to work towards a solution that's more appropriate for everyone.

If you do not respond to our requests, we may cancel/suspend your service until a resolution can be reached.

We may change this Fair Use Policy at any stage.